PHPlus Casino Privacy Policy – How We Protect Your Data

This Privacy Policy describes how PHPlus Casino collects, processes, stores, and protects the personal data of users who access or use the platform, including the website and Android application. By creating an account and using the platform, you acknowledge that you have read and understood this policy.

PHPlus Casino operates as an online gaming platform serving players in the Philippines. This policy applies to all data collected through the platform, regardless of whether you access it from Manila, Cebu, Davao, Quezon City, or anywhere else in the country.

This policy should be read alongside the Terms and Conditions, which govern your overall use of the platform. Where this policy and the Terms and Conditions overlap, the more specific provision applies.

PHPlus Casino collects personal data in two ways: information you provide directly, and information collected automatically through your use of the platform.

Information you provide:

• Full legal name and date of birth
• Email address and Philippine mobile number
• Government-issued Philippine ID (for KYC verification)
• Payment information including GCash number, Maya account, or bank account details used for deposits and withdrawals
• Communications you send to our customer support team

Information collected automatically:

• Device type, operating system, and browser information
• IP address and approximate location
• Login timestamps and session duration
• Pages visited, games played, bets placed, and in-platform navigation behaviour
• Cookie and similar tracking data (see Section 8)

PHPlus Casino uses personal data only for specific, legitimate purposes. The table below summarises the main reasons data is collected and how each type is used.

PHPlus Casino processes personal data on the following legal grounds:

• Contract performance: Processing necessary to provide the gaming platform and related services to registered players, including payment handling and account management.
• Legal obligation: Data required to fulfil identity verification, anti-fraud measures, and other compliance obligations.
• Legitimate interests: Data used for platform security, fraud prevention, responsible gaming oversight, and service improvement — where those interests are not overridden by the player's privacy rights.
• Consent: Marketing communications and non-essential cookies, where your express consent has been obtained. You may withdraw consent at any time.

PHPlus Casino does not sell personal data to third parties. We may share data with the following categories of recipients only when necessary:

• Payment processors: Data shared with GCash, Maya, and Philippine banking partners strictly for the purpose of processing your deposits and withdrawals.
• Game content providers: Limited technical data shared with live dealer studios and game suppliers to enable game session connectivity and fair play verification.
• Identity verification services: KYC document data may be processed by a third-party verification provider to confirm identity on our behalf.
• Platform infrastructure providers: Hosting, security, and analytics vendors who process data as data processors under contractual obligations to PHPlus Casino.
• Law enforcement or regulatory authorities: Where required by applicable Philippine law or in response to a valid legal request.

All third-party service providers engaged by PHPlus Casino are required to handle personal data securely and only for the specific purpose for which it was shared.

PHPlus Casino retains personal data for as long as your account remains active and for a reasonable period thereafter, as required to fulfil legal, compliance, and dispute resolution obligations.

KYC documents and transaction records are retained for a minimum period in accordance with applicable record-keeping requirements. After the applicable retention period, data is securely deleted or anonymised so it can no longer be associated with an individual player.

If you request account closure, we will process your request and cease active use of your personal data, though certain records may be retained for the legally required minimum period.

PHPlus Casino applies a range of technical and organisational measures to protect personal data from unauthorised access, loss, or misuse:

• SSL/TLS encryption on all data transmitted between your device and the platform
• OTP (one-time password) verification for sensitive account actions including password changes and first-time withdrawals
• Access controls limiting internal data access to staff with a genuine operational requirement
• Activity logging to detect and investigate anomalous account behaviour
• Regular security reviews and infrastructure monitoring

While PHPlus Casino applies industry-standard security measures, no online platform can guarantee absolute security. You are also responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

PHPlus Casino uses cookies and similar technologies to support platform functionality, maintain your logged-in session, and understand how the platform is used. Cookies are small data files stored on your device by your browser.

The types of cookies we use include:

• Essential cookies: Required for the platform to function — including session authentication and security tokens. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language and display settings to improve your experience.
• Analytics cookies: Used to understand aggregate usage patterns — which pages are visited most, how long sessions last, and where players encounter issues. This data is used in anonymised form.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the platform. Non-essential cookies may be declined without impacting core functionality.

As a player, you have the following rights with respect to your personal data held by PHPlus Casino:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to correction: You may request that inaccurate or incomplete data be corrected.
• Right to deletion: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing messages), you may withdraw that consent at any time.
• Right to restrict processing: In certain circumstances, you may request that we limit how we use your data while a query is being resolved.

To exercise any of these rights, contact the PHPlus Casino support team at [email protected]. We will respond to verified requests within a reasonable timeframe.

PHPlus Casino is strictly a 21+ platform. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has provided personal information or created an account, we will immediately close the account and delete the associated data.

If you believe a minor has registered on the platform, please contact our support team so we can investigate and act promptly.

PHPlus Casino may update this Privacy Policy from time to time to reflect changes in platform functionality, applicable law, or data handling practices. When material changes are made, the "Last updated" date at the top of this page will be revised.

For significant changes that affect your rights, we will notify registered players via their account email address. Continued use of the platform after an update constitutes acceptance of the revised policy. We encourage you to review this page periodically.

If you have questions, concerns, or requests related to this Privacy Policy or how PHPlus Casino handles your personal data, please reach out to us:

• Email: [email protected]
• Live chat: Available through your PHPlus Casino account, 24/7
• VIP members: Contact your dedicated account manager directly for priority assistance

We take all privacy-related enquiries seriously and will respond as promptly as possible. Where a concern relates to a potential data breach or security incident, we treat those reports with the highest priority.